Managing the Member Experience

Ongoing Communication | Problem-Solving Expertise | Renewal Planning

Delivering Exceptional Service Beyond the Sale

Supportive Member Management

At Amwins Connect, we believe that member management is the key to client satisfaction and retention. Our dedicated account managers go above and beyond to ensure every group is accurate throughout the year.

Ongoing Communication: Our proactive outreach ensures you’re always in the loop about renewals, market trends, and plan updates. We support the full lifecycle from quote to card—ensuring a seamless experience from initial quoting through implementation and ongoing service.
Problem-Solving Expertise: From resolving eligibility issues to answering benefit questions, we handle the details so you can focus on your business. Our team manages escalated service needs and collaborates with local and national support teams to resolve issues quickly and effectively.
Renewal Planning: Let us help you craft compelling strategies to retain existing clients and win new business. With a 92% clean case submission rate—compared to the industry average of 34%—we help ensure faster approvals and smoother renewals.

Our member management services are backed by integrated technology platforms like Ease and Employee Navigator, enabling streamlined eligibility tracking, benefits administration, and compliance support throughout the year.

You’ll also benefit from a coordinated support structure that includes local sales and service teams, a central operations eligibility team, and dedicated intel and marketing resources—all working together to support your clients.

You deserve more than just answers—we deliver advocacy. With Amwins Connect, you’ll get a responsive account management team that exceeds expectations.

Note: Account management services are subject to individual business arrangements