It is now easier and more convenient for members to access their AZ Blue benefits! 

1. Easy Login to Get Their Digital ID Card 

Members can login to their account to access their ID Card multiple ways. 

• Download their digital credentials to their Android or Apple Wallet. Here's how. 
• Print a copy 
• Email a PDF or a screenshot 

2. Show Their AZ Blue ID Card 

Members can use their ID card (paper or plastic) to make appointments with their doctor. If they are a renewing member with the same plan as last year, they can use their old member ID until the new one arrives. 

3. Use Their Member ID Number 

Providers can still validate their eligibility without their member ID card. All they need is their full name, member number, and birthdate. 

If your employees have questions, here’s how they can get help: 

• memberhelp@azblue.com 
• 1-800-232-2345 
• 24-7 help page 

Members facing a life-altering diagnosis can email our Clinical Rapid Response Team at RapidResponse@azblue.com.